Aquaplanet Help Centre (Internal)

We do not currently provide additional discount for buying more than one board. You can sign up to our mail list to receive our latest offers and deals.

When an order is successful you will receive an email confirmation. If you do not see this in your inbox, please do check your spam/junk folder. If you...

All of our boards come as part of packages complete with all the essential accessories to get you out on the water paddling. We cannot split these. 

Yes, we have recently launched our Gift vouchers and they are available here.

As long as your order has not yet been processed, we can cancel your order and issue a refund straight away. You can give our customer service team a call o...

We do not have physical locations yet. We are available online only. 

We are not able to swap out the paddle as the packages are pre-packed with the standard adjustable paddles (Pace, Max, All Round Ten) or the kayak paddle (R...

If you have chosen to pay with Klarna, the order will be received as "Pending Payment". If the payment is not successful, the order status will be...